Customer-Centric Continuous Improvement

Customer-Centric Continuous Improvement

Improving your business shouldn’t be an intermittent event. It should happen continually and be guided by key performance indicators to measure the impact across your whole business. A customer-centric continuous improvement process should uncover new and different ways to increase productivity, streamline processes, satisfy your customers, and boost the bottom line.

 An effective continuous improvement process should be:

  • Collaborative – Defining key performance indicators (KPIs) based on YOUR business objectives that have broad impact across operating functions beyond transportation
  • Real Time – Data and information collected at the speed of YOUR business that guide impactful process and operating improvements
  • Evergreen – Ongoing and structured review process to critically analyze YOUR transportation operations against KPIs

 As a key supply chain partner, Cardinal takes a unique approach to continuous improvement – it’s about YOUR business, not ours.

Some dedicated fleet management companies use efficiency programs to improve their own operation and profitability. What they miss is the opportunity to refine and continually enhance yours. Cardinal’s customer-focused continuous improvement process is all about you and adding value to your bottom line.  Learn how Cardinal’s continuous improvement process helped one of our customers save $284,000 per year.

Continuous Improvement the Cardinal Way

Learn how continuous improvement can be used to create value and derive positive outcomes across your business in our latest infographic. You’ll find three mini case studies that showcase how Cardinal used continuous improvement to create value and produce positive business results for our customers.

Learn how we can help your business through continuous improvement the Cardinal way.

Fill out the form to download the infographic

4 questions to ask a transportation management company

4 questions to ask a transportation management company

Trucking is about people.

Behind every dollar, every stat, and every decision is a person. We learned a long time ago that trucks and trailers are just one part of the equation, and if you really want to create value, that starts with building a relationship with your most valuable assets…people.

Throughout our decades in the business, we’ve found that there are four unique qualities that a dedicated fleet management company should have in order to bring value and lasting change to your business.

COMPANY CULTURE

A company’s culture mirrors their attitude toward their employees and customers. Employees are motivated to deliver service and value based on what’s expected at all levels of the organization. Here is how Cardinal’s company culture inspires our people to take ownership of delivering great service and approach our customers’ businesses as if they are our own.

PRICING

Many dedicated fleet management companies take a cookie-cutter approach to pricing their services. There’s a price sheet and little customization and minimal ability to reduce your overall costs, improve productivity, or help gain efficiencies. At Cardinal, we see pricing differently. Check out how our unique approach adds value for our customers.

Flawless Implementation

Implementing a good transportation management strategy requires a multi-faceted approach that includes specific expertise, processes, and technologies. Without it, companies will find themselves chasing problems rather than growing the business. Opportunity costs and inefficiencies impact revenue and customer service. Watch how Cardinal meticulously plans, manages, and implements transportation solutions to mitigate business and service disruptions.

 

Continuous Improvement

Some dedicated fleet management companies use efficiency programs to improve their own operation and profitability. What they miss is the opportunity to refine and continually enhance yours. Cardinal’s customer-focused continuous improvement process is all about you and adding value to your bottom line.  Learn how Cardinal’s continuous improvement process helped one of our customers save $284,000 per year.

 

If you would like for Cardinal to develop a customized end-to-end transportation management program for your business, give us a call at 704-789-2071. Our transportation experts will be more than happy to help.

 

LET’S OPTIMIZE YOUR TRANSPORTATION NETWORK

Strengthening retailer Return on Assets (ROA) through new transportation models

Strengthening retailer Return on Assets (ROA) through new transportation models

The retail landscape is more competitive than ever, driven by consumer expectations for personalized experiences and the rise of digital technology. To meet these demands and to capitalize on the opportunities, retailers must design unique retail experiences and transform their supply chain to remove friction from their delivery network.

 

Disruption in Retail: The Amazon Effect

The continuous evolution and disruption of the retail market, both online and in physical outlets, emerging from increased e-commerce is known as the Amazon effect. Going from an online bookstore upstart to inventing a new retail experience, Amazon is a true retail disruptor and is constantly innovating around the consumer experience. With their recent acquisition of Whole Foods, they’re creating a hybrid retail experience that traditional retailers and supply chain models are challenged to meet.

Amazon’s delivery network is a logistics phenomenon that allows for the delivery of virtually any item to a shopper’s doorstep in a matter of days or even hours. With little evidence of consumer expectations easing, retailers are pressured to match Amazon’s speed and efficiency. This pressure has increased stress on retailer assets and processes from manufacturing to transportation.

Building agility and flexibility into transportation models is essential to creating the differentiated buying experience consumers demand. This needs to be done in parallel with new operating models that retailers need to grow, improve efficiencies, and increase Return on Assets (ROA).

Measuring Retail Transformation

ROA is a significant gauge of efficiency measuring how well a business uses its assets to make a profit. Efficient supply chain management will help gain a competitive advantage by streamlining how products move through your operation and get to your customers. Improving supply chain management efficiency will boost ROA through its effect on both profit and assets.

This transformation does not come without challenges to manufacturers, warehousing, and transportation carriers. In our latest infographic, see how retailers can strengthen ROA and deliver experiences customers demand through new transportation models.

 

How Cardinal Helps Retailers

Cardinal Logistics helps retailers reduce friction in their supply chain and protect their brands through custom-designed solutions, integrated transportation IT, and streamlined processes. Retailers achieve the benefits of highly trained dedicated drivers, built-in fleet capacity and consistent last mile delivery, installation, and assembly services without the capital investment and overhead of a private fleet. Learn how we can help your retail business.

Fill out the following form to see more about the Amazon Effect

Contact Cardinal Logistics to explore how we can create innovative transportation and technology solutions that meet your needs today and keep pace with the evolving retail market. Call us today at 704-789-2000.

Drivers are the backbone of America’s economy

Drivers are the backbone of America’s economy

Truck drivers are the backbone of America and keep our economy running. They are invaluable assets and their job goes far beyond driving trucks. While we sincerely appreciate our drivers all year long, National Truck Driver Appreciation Week allows us to reflect on the men and women who keep Cardinal moving.

Cardinal drivers are chosen with purpose. They demonstrate an intense focus on quality and delivering excellent service to customers every day.

 

HOW WE DEVELOP AND RETAIN OUTSTANDING DRIVERS

Any business that relies on trucks to transport their products knows the quality of its drivers has a major impact on the company’s success. Without motivated and committed drivers, customer service, safety, and transportation costs all suffer, harming the company’s reputation and profitability. The demand for good drivers continues to exceed supply, and retaining good drivers is becoming more challenging.

Learn Cardinal’s process to find, hire, train, develop, and retain more than 4,000 drivers across the country.

Fill out the form below to download Cardinal’s driver development and management guide.

Cardinal’s culture goes beyond trucks

Cardinal’s culture goes beyond trucks

Since we started in 1997 our company culture has been based on delivering great service to our customers and providing an inspiring place for employees to work. We’ve always believed that Cardinal is more than trucks and trailers – it’s our people and commitment to service that set us apart.

Cardinal culture brings value to our customers, provides our employees with more than just a job, and inspires our team to perform at their highest potential every day.

How the dark side of a good economy increases your transportation risk

How the dark side of a good economy increases your transportation risk

Supply and demand. Every business wants more sales and today’s consumers want their products delivered faster than ever before. But with rising insurance costs, inexperienced carriers, and the continuing driver shortage, businesses are faced with choices that are steadily increasing their risk and liability.

 

In our latest Q&A, Cardinal Chief Executive Officer Tom Hostetler explores:

  • How the entrance of new and inexperienced carriers is creating risks for shippers
  • How changing insurance companies’ requirements transfer risk to you
  • How increased consumer demand is keeping the driver shortage in play

He also shares Cardinal’s proactive approach to risk management that helps reduce exposure for our customers and the general public.

How does the growing economy result in increased transportation risk and liability? Fill out the form to download the managing risk & liability Q&A interview.