Customer-Centric Continuous Improvement

Customer-Centric Continuous Improvement

Improving your business shouldn’t be an intermittent event. It should happen continually and be guided by key performance indicators to measure the impact across your whole business. A customer-centric continuous improvement process should uncover new and different ways to increase productivity, streamline processes, satisfy your customers, and boost the bottom line.

 An effective continuous improvement process should be:

  • Collaborative – Defining key performance indicators (KPIs) based on YOUR business objectives that have broad impact across operating functions beyond transportation
  • Real Time – Data and information collected at the speed of YOUR business that guide impactful process and operating improvements
  • Evergreen – Ongoing and structured review process to critically analyze YOUR transportation operations against KPIs

 As a key supply chain partner, Cardinal takes a unique approach to continuous improvement – it’s about YOUR business, not ours.

Some dedicated fleet management companies use efficiency programs to improve their own operation and profitability. What they miss is the opportunity to refine and continually enhance yours. Cardinal’s customer-focused continuous improvement process is all about you and adding value to your bottom line.  Learn how Cardinal’s continuous improvement process helped one of our customers save $284,000 per year.

Continuous Improvement the Cardinal Way

Learn how continuous improvement can be used to create value and derive positive outcomes across your business in our latest infographic. You’ll find three mini case studies that showcase how Cardinal used continuous improvement to create value and produce positive business results for our customers.

Learn how we can help your business through continuous improvement the Cardinal way.

Fill out the form to download the infographic

Cardinal Logistics Named to Food Logistics’ 2019 FL100+ Top Software and Technology Providers

Cardinal Logistics Named to Food Logistics’ 2019 FL100+ Top Software and Technology Providers

Concord, NC — December 17, 2019 — Food Logistics, the only publication exclusively dedicated to covering the movement of product through the global food supply chain, has named Cardinal Logistics to its 2019 FL100+ Top Software and Technology Providers list.

The annual FL100+ Top Software and Technology Providers serves as a resource guide of software and technology providers whose products and services are critical for companies in the global food and beverage supply chain.

“As a leader in transportation, Cardinal understands the intricacies of handling food and beverages throughout the food supply chain. Ensuring the proper environmental conditions to move food safely from farm to shelves requires integrated transportation IT systems,” said Vin McLoughlin, Cardinal Chairman of the Board. “Cardinal’s award-winning technology platforms and handheld devices are flexible and customizable to ensure our customers have the real-time visibility and control they need.”

 

“Whether you’re using sensors to monitor critical temperatures for perishables or a WMS to manage inventory flows in your warehouse, software and technology are playing a vital role in the food and beverage industry,” remarks John R. Yuva, editor for Food Logistics and its sister publication, Supply & Demand Chain Executive. “The transparency and safety of the digital global food supply chain would not exist without innovations in software and technology. Our FL100+ recipients help drive supply chain compliance and regulatory changes that benefit everyone from the farmer to the food processor to the consumer.”

Companies on this year’s 2019 FL100+ Top Software and Technology Providers list will be profiled in the November/December 2019 issue of Food Logistics, as well as online at www.foodlogistics.com.

About Cardinal Logistics Management Corporation
Headquartered in Concord, North Carolina, Cardinal is a privately held leading third-party logistics provider focused on supplying Dedicated Contract Carriage, Final Mile Delivery, and Transportation Management services to multiple industries across the nation. Cardinal’s logistics and industry experts work directly with clients to optimize their supply chains by developing and implementing customized transportation solutions including specialized equipment and handling, and integrated technology.

About Food Logistics
Food Logistics is published by AC Business Media, a business-to-business media company that provides targeted content and comprehensive, integrated advertising and promotion opportunities for some of the world’s most recognized B2B brands. Its diverse portfolio serves the construction, logistics, supply chain and other industries with print, digital and custom products, events and social media.

Strengthening retailer Return on Assets (ROA) through new transportation models

Strengthening retailer Return on Assets (ROA) through new transportation models

The retail landscape is more competitive than ever, driven by consumer expectations for personalized experiences and the rise of digital technology. To meet these demands and to capitalize on the opportunities, retailers must design unique retail experiences and transform their supply chain to remove friction from their delivery network.

 

Disruption in Retail: The Amazon Effect

The continuous evolution and disruption of the retail market, both online and in physical outlets, emerging from increased e-commerce is known as the Amazon effect. Going from an online bookstore upstart to inventing a new retail experience, Amazon is a true retail disruptor and is constantly innovating around the consumer experience. With their recent acquisition of Whole Foods, they’re creating a hybrid retail experience that traditional retailers and supply chain models are challenged to meet.

Amazon’s delivery network is a logistics phenomenon that allows for the delivery of virtually any item to a shopper’s doorstep in a matter of days or even hours. With little evidence of consumer expectations easing, retailers are pressured to match Amazon’s speed and efficiency. This pressure has increased stress on retailer assets and processes from manufacturing to transportation.

Building agility and flexibility into transportation models is essential to creating the differentiated buying experience consumers demand. This needs to be done in parallel with new operating models that retailers need to grow, improve efficiencies, and increase Return on Assets (ROA).

Measuring Retail Transformation

ROA is a significant gauge of efficiency measuring how well a business uses its assets to make a profit. Efficient supply chain management will help gain a competitive advantage by streamlining how products move through your operation and get to your customers. Improving supply chain management efficiency will boost ROA through its effect on both profit and assets.

This transformation does not come without challenges to manufacturers, warehousing, and transportation carriers. In our latest infographic, see how retailers can strengthen ROA and deliver experiences customers demand through new transportation models.

 

How Cardinal Helps Retailers

Cardinal Logistics helps retailers reduce friction in their supply chain and protect their brands through custom-designed solutions, integrated transportation IT, and streamlined processes. Retailers achieve the benefits of highly trained dedicated drivers, built-in fleet capacity and consistent last mile delivery, installation, and assembly services without the capital investment and overhead of a private fleet. Learn how we can help your retail business.

Fill out the following form to see more about the Amazon Effect

Contact Cardinal Logistics to explore how we can create innovative transportation and technology solutions that meet your needs today and keep pace with the evolving retail market. Call us today at 704-789-2000.

Drivers are the backbone of America’s economy

Drivers are the backbone of America’s economy

Truck drivers are the backbone of America and keep our economy running. They are invaluable assets and their job goes far beyond driving trucks. While we sincerely appreciate our drivers all year long, National Truck Driver Appreciation Week allows us to reflect on the men and women who keep Cardinal moving.

Cardinal drivers are chosen with purpose. They demonstrate an intense focus on quality and delivering excellent service to customers every day.

 

HOW WE DEVELOP AND RETAIN OUTSTANDING DRIVERS

Any business that relies on trucks to transport their products knows the quality of its drivers has a major impact on the company’s success. Without motivated and committed drivers, customer service, safety, and transportation costs all suffer, harming the company’s reputation and profitability. The demand for good drivers continues to exceed supply, and retaining good drivers is becoming more challenging.

Learn Cardinal’s process to find, hire, train, develop, and retain more than 4,000 drivers across the country.

Fill out the form below to download Cardinal’s driver development and management guide.

Cardinal honored with Logistics’ Management 36th annual readers’-choice Quest for Quality Award

Cardinal honored with Logistics’ Management 36th annual readers’-choice Quest for Quality Award

Concord, NC – August 22, 2019 – Ballots have been cast by readers of Logistics Management (LM) in their annual Quest for Quality awards to identify the transportation providers who deliver excellent service and performance. Cardinal has been recognized in the Value-Added Warehousing & Distribution Solutions in the 3PL category for Customer Service / Value Added, Order Fulfillment, Transportation / Distribution, Inventory Management, and Logistics Information Systems.

Cardinal Chairman of the Board, Vin McLoughlin commented, “This award reflects our commitment and dedication to excellence in customer satisfaction and service performance. We are honored to be recognized by Logistics Management readers, many of whom are our customers. Customer service, adding value across our customers’ businesses, and ability to deliver efficient and cost-effective inventory management and IT systems are hallmarks of our company.”

For more than three decades, LM’s Quest for Quality has been regarded in the transportation and logistics industry as the most important measure of customer satisfaction and performance excellence. To determine the best of the best, qualified LM readers rate carriers, third-party logistics (3PL) service providers, and now US port operators strictly on the basis of service quality, making it the only survey of its kind in the market.

This year LM’s research group received more than 4,500 total responses. In order to be a “winner,” a company had to receive at least 5 percent of the category vote.

To read more about the categories and qualifications for Logistics Management Quest for Quality Awards, visit www.logisticsmgmt.com.

About Cardinal Logistics Management Corporation
Headquartered in Concord, North Carolina, Cardinal is an award-winning third-party logistics provider focused on providing Dedicated Contract Carriage, Final Mile Delivery and Transportation Management services to multiple industries across the nation. Cardinal’s logistics experts work directly with clients to optimize their supply chains by developing and implementing customized transportation solutions including specialized equipment and handling, and integrated technology.

Cardinal ranked in top 10% of all US truck carriers by the EPA

Cardinal ranked in top 10% of all US truck carriers by the EPA

Concord, NC – August 21, 2019 – Each year, the Environmental Protection Agency (EPA) monitors sustainability efforts of shippers, truck carriers, and logistics service providers through their SmartWay Partners program. Cardinal Logistics performed in the top 10 percent of all US truck carriers in the Truck Carriers, Carbon Metrics category.

“As a leader in transportation, Cardinal understands the importance of monitoring and managing fuel consumption to best serve our community and customers,” said Vin McLoughlin, Cardinal Chairman of the Board. “We are proud to do our part to create a more efficient, productive, and sustainable freight industry and to more efficiently manage fuel consumption to keep the cost of our services down.”

Carbon is a leading indicator of fuel use, meaning that SmartWay High Performers for carbon also consume less fuel for every mile they travel and for every ton of freight they move. For example, for every trip they make, high performing SmartWay truckload carriers for carbon move heavier loads, packing their trailers more efficiently – and still consume thousands of gallons of less fuel annually, as compared to their SmartWay peers.

For more information about the SmartWay Partners program, visit www.epa.gov/smartway/smartway-high-performer-lists.

 About Cardinal Logistics Management Corporation
Headquartered in Concord, North Carolina, Cardinal is an award-winning third-party logistics provider focused on providing Dedicated Contract Carriage, Final Mile Delivery and Transportation Management services to multiple industries across the nation. Cardinal’s logistics experts work directly with clients to optimize their supply chains by developing and implementing customized transportation solutions including specialized equipment and handling, and integrated technology.