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iApprove Software Improves Workflow
Between Home Office, Field Personnel
Chapel Hill, N.C. -- June 17, 2003 -- (BUSINESS WIRE) -- Buoy5,
a software company that provides innovative business process management
solutions,
announced that Cardinal Logistics Managment (Cardinal),
in Concord, N.C., has selected its iApprove software for use in
automating the hand-off of paperwork for requests between its corporate
office and field personnel. Cardinal provides dedicated contract
carriage, delivery services, asset- and non-asset-based third party
logistics and warehousing to its customers.
"Before turning to Buoy5, we really didn't have a consolidated
plan," said Jonathan Turner, Director of MIS, at Cardinal
Logistics. "Each department had its own processes. There was
no visibility into the system and field users were constantly calling
in to check on the status of various requests. Inevitably, requests
got lost in the shuffle."
According to Turner, most of Cardinal's employees work on-site
at customer locations, with a limited number of staff being housed
at corporate headquarters to administer IT, accounting, maintenance
and human resources duties. Each department had its own system
of receiving requests from field users, including faxes, e-mail,
and phone calls. The management team wanted to create a standard
streamlined workflow process.
The first major process to be managed through the iApprove system
will be the new driver approval process.
"The process right now is very manual and efficiency is hard
to track," said Turner. "With iApprove, we'll be able
to track the time each application is held at each processing step,
and field managers will be able to use our intranet site to know
where each application is within the process."
According to Turner, Cardinal also plans to automate most of the
request and processing functions related to its IT/Help Desk group.
iApprove is an intuitive business process management (BPM) tool
that allows companies to automate request and approval workflow.
The software eliminates problems typically related to labor-intensive
processes such as manual paper handling and email requests. iApprove
provides form creation, routing definition and tracking tools to
those responsible for processing requests, minimizing data entry
and simplifying requests for approval and fulfillment.
Turner said Cardinal chose iApprove because, "It is very
easy to use and set up. Also, with the ability to add custom scripting,
it makes the system extremely flexible. The iApprove solution will
support Cardinal's goal of growing our business without growing
our overhead."
Buoy5's President, David Willsey, said that the Cardinal's implementation
is a perfect example of how iApprove can benefit an organization
that has a large number of employees working remotely.
"When the majority of your employees work outside of your
office, paper-based processes are risky because of the high likelihood
of misplaced paper forms, duplication of effort and reliance on
human effort, which is naturally subject to mistakes," said
Willsey. "iApprove will give Cardinal increased process control,
increased visibility for all, better auditing and increased efficiency."
The iApprove solution at Cardinal is scheduled to be fully implemented
by the end of the summer.
About Cardinal Logistics Management Corporation
Headquartered in Concord, N.C., Cardinal is one of the country’s leading dedicated transportation solution providers. Cardinal's logistics experts work directly with clients to optimize their supply chains by developing and implementing customized transportation solutions including specialized equipment and handling, and integrated technology. Cardinal’s services include dedicated contract carriage, home and jobsite delivery, transportation management, supply chain consulting, warehousing and distribution for companies like AutoZone, Eastman Kodak Company, KraftMaid Cabinetry and Office Depot.
Amanda Pelfrey
Marketing Manager
Cardinal Logistics Management Corporation
1000 Old Roswell Lakes Parkway, Suite 300
Roswell, GA 30076
770-993-5662 x32
apelfrey@cardlog.com
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